Cancellation policy for the sale of goods

Right of rescission

You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.
In order to exercise your right of revocation, you must inform us Glashütte Valentin Eisch, Am Steg 7, 94258 Frauenau, telephone: +499926 1890, eMail: service@eisch.de by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract.
You may use the enclosed model revocation form for this purpose, which is, however, not mandatory.
To comply with the revocation period, it is sufficient for you to send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of revocation

If you revoke this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your revocation from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The time limit shall be deemed to have been observed if you send off the goods before the expiry of the fourteen-day period.

Goods that can be sent by parcel post

You shall bear the direct costs for the return of the goods and, in the case of return shipment from non-EU countries, any additional fees that may be incurred (e.g. customs duties and taxes).
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.

The right of withdrawal is excluded for the following contracts

Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.